STORE POLICY

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General

Stated below are the Terms and Conditions (refers as T&C) governing the placing of orders and the use of our website. We reserve the right to make changes to these T&C from time to time which shall take effect immediately from the date of posting on this website.  Before using this website and / or placing order, please review these T&C before proceeding with your orders.

Registration and Information

When you register to purchase our products, you are required to create an account. As part of the registration and account creation process, you will have to provide us with your email, mailing address and other personal details. These personal details are required for us to manage and process your purchase. After registering with us, you will receive a password for your account. You are solely responsible for maintaining the confidentiality of your password(s), username and the account are not made available to any third party. And, you are obliged to inform us immediately of any misuse of your username, password or account by sending us an email at enquiry@starwellness.sg . We reserved the right to terminate or deactivate your account if your account has been used by third party.

Pricing Policy

The price of our products and services are as displayed on our website. Delivery charges (if applicable) shall be billed as indicated upon check-out. All prices shown for our products and services are inclusive of prevailing GST.

We strive to ensure that prices displayed are accurate however, errors may sometimes occur. In such events where we discover an error in the price of an item(s), we may refuse your orders which were based on erroneous information, relating to pricing, shipping or payment terms. We will notify you as soon as possible where such error has been detected. You will have the option to reconfirm your order at the correct price or cancel it.

We also reserve the right to change the price of the products and services at any time before delivery of the products and services to reflect any increase in the cost to us which may be due to factors beyond our control (for example, any foreign exchange fluctuation, currency regulation, alteration of import or other duties, increases in labour, materials or other manufacturing costs, changes in delivery dates, quantities or specifications for the products or services requested by you or any delay caused by any information or instructions given by you or a failure by you to provide us with any adequate information or instructions).

We do not accept any liability for any discrepancy between the prices in our physical stores and online store. Also, from time to time, we may offer additional discounts for purchases online from starwellness.sg that does not apply to the physical stores or vice versa.

Delivery

Your confirmed orders will be delivered to the address you specify during check-out. We may contact you via text messages or telephone calls regarding your order and delivery. Our usual turn around time for delivery / installation is within seven (7) working days, subject to stock availability.

If on the day of delivery there is no answer at the door, or you fail to take delivery of the products, Starwellness reserves the right to store the products ordered and arrange for subsequent delivery, which may result in additional delivery cost which will be bear by you.

Cancellation

You may cancel your order immediately after it has been submitted, up to one (1) day before the scheduled delivery date. Once your order has been dispatched from the warehouse, we will not accept the cancellation of any products and services. All cancellations request must by telephone or email us at enquiry@starwellness.sg

Returns / Exchange

All products, once sold are non-returnable / exchangeable. However, exceptions will be made for wrong delivery or faulty products provided they are reported to Customer Service within 7 days upon acceptance of delivery. All such products must be returned to us in their original packaging within 7 days of receipt of goods for a full refund of the purchase price or for replacement of the product whichever applies. Return of products will only be at our office at

No.1 Kaki Bukit Road, Enterprise One #02-12 Singapore 415934

Operating hours:

Mon – Fri (excluding Public holidays), 9am to 5pm

Refund

All request for refund must be in writing and send to enquiry@starwellness.sg with valid reason(s). Refunds of any monies for products and services ordered and/or cancelled are entirely within our discretion. Should we agree to the refund any monies to you, the refund shall be made by us within 30 working days via the bank account information you have provided to us when registering. A refund of merchandise and taxes will be given however Starwellness reserve the right to charge you a flat fee of S$50 for the administrative, packing and delivery costs incurred by us in processing, preparing and delivering your order and subsequent refund.

The Law

The laws of the Republic of Singapore shall govern these terms and conditions and the courts of the Republic of Singapore shall have jurisdiction over any disputes between us and you in respect of these terms and conditions and the use of this website.