FREQUENTLY ASKED QUESTIONS
#Alkaline water #Water pitchers# water filters#hot & cold water dispensers#purified water system
At Starwellness, the complete satisfaction of our customers is always top priority. Check out some of our frequently asked questions below, and feel free to get in touch if you need additional information.
WHEN CAN I EXPECT MY ORDER TO ARRIVE?
We make efforts to expedite every order. You should receive it within 3 – 5 working days* based on local address.
Note: *Working days refer to Monday – Friday and excludes public holidays. Do expect some delay during festive periods.
For international delivery, we will send out the order within 3 working days. However, the shipping duration will differ for different destinations. We will inform you on the estimated shipping and delivery dates, as provided by the shipping company.
DO YOU SHIP OVERSEAS?
Yes, we ship to almost everywhere in the world. However, free shipping does not covers overseas address. For overseas orders, please write to us at email@example.com for shipping cost before making your purchase online.
DO I HAVE TO BE HOME TO RECEIVE MY ORDER?
For non bulky items, we will send out via Ninja Pack. Ninja Pack is a postage-paid polymailer that delivers straight to your doorstep in Singapore. 3 Delivery Attempts will be made by Ninja Van.
I TYPED A WRONG SHIPPING ADDRESS, HOW DO I AMEND IT?
Please contact us at 6580 8358 as soon as possible. Once we send out the item, we will not be able to rectify the mistake.
I NEED THE ITEM I ORDERED URGENTLY. DO YOU OFFER EXPEDITED SHIPPING OR IS THERE ANY WAY TO RECEIVE IT AS SOON AS POSSIBLE?
For express delivery, a surchage of $35 + GST will apply. Please contact our CS at 658083858 to make arrangement. Otherwise, the standard turn around time is 3 to 5 working days.